To Our Valued Customers and Staff,
We write to share important information about several new steps that we are taking to meet the challenge of COVID-19 for all of our Supreme Security Systems subscribers and for our own Supreme family. In the current climate the health and well-being of our entire community — including each one of you — is at the forefront of our thinking.
It’s important to note that Supreme Security Systems provides an essential service. We are busy designing, installing, servicing and maintaining fire and burglary systems, access control systems and monitored life-safety products to countless businesses and residential homeowners throughout the Garden State. We are pleased to report, until further notice Supreme Security Systems will continue to provide the safest, highest level of uninterrupted services you’ve come to know and expect. Many of our more established subscribers can draw off of their experiences throughout the aftermath of 9/11 and more recently through Superstorm Sandy for their peace of mind. All subscribers and staff can rest in the knowledge that Supreme Security Systems was there for them then and that we are here for you today.
To ensure the safety of our full community, Supreme Security Systems moved quickly to enact and enable six to ten feet social distancing. So far, we have drawn down the number of people entering and working in our building and traveling to and from the job sites. We would ask our customers to do the same for us as a company in that if you or your family members or employees are not feeling well, that you call us before we get to your home or business so that we can reschedule our appointments or installations. This has to be a two way street in order for it to continue to work well at the best and safest possible levels for all of us.
These decisions were designed to make Supreme Security Systems experiences safer for everyone — and today we announce several important new steps. The goal is to protect the health, safety, and well-being of our entire community while allowing core operations to continue as best we can.
Beginning Monday, and until we communicate otherwise, all Supreme Security Systems employees who can work from home have been notified to make arrangements with their supervisors to do so. Of course, any employee who is sick at all, will stay home. All of these policies are intended to keep sick or potentially sick people away from others, so that it will remain safer for those who must continue to report to work.
For employees whose work cannot be done remotely, especially installation and service personnel, we have established and implemented at least 6 feet social distancing and all other CDC best practices. We have additionally implemented individualized work-plans that minimize close contact by limiting time in the office and warehouse to what is necessary; conducting meetings virtually; and applying other creative strategies to reduce the concentration of employee gatherings. We are especially attentive to our subscribers and their family members who may be at a higher risk for COVID-19.
We are all enormously grateful for the dedication, high standards, and caring of everyone who works at Supreme Security Systems. Each one is essential to our mission and never more so than during this intense and difficult time.
Monday morning we will be contacting all installation, service and fire inspection subscribers who are on the upcoming schedule to confirm availability and discuss possible special requests. If you have specific questions on any of the above, please send an email to joe.lipari@supremealarm.com
We will continue to monitor this situation very closely and make updates as needed to ensure we are doing everything we can for our subscribers, employees and communities.
Joe Lipari
General Manager