What’s one thing at the heart of many successful businesses? Successful partnerships. Whether it’s people with great ideas coming together to start a business, employees who work well together or relationships with suppliers or vendors. But there is one type of partnership that people don’t typically think of, and that’s the partnership between a business and their security company.
As a business owner, is this a relationship at the forefront of your mind? If not, then you probably ought to keep reading and consider the relationship you have with your security company (that is, if you even have one).
While there are quite a few security companies out there who view installing a commercial security system as a one time event, there are other companies who view installing a security system as an ongoing process with their customers as partners. Working with a company that takes the latter approach, and views you as a partner, rather than just another customer, can be quite beneficial and make your life a lot easier.
Qualities to Look for in a Security Company
One of the first things to evaluate in a potential partner company is their communication style. Look for a company that believes in regular, ongoing communication so they will be able to get to know YOUR facility, YOUR business, YOUR needs. Knowing all of this background information can help them create a system that is the right fit for you.
A security company that you work with for a one and done install probably isn’t willing to invest the time, money and effort that goes into building a relationship through regular conversations and touch points. A security company that focuses on one and done installations simply can’t do that, because getting to know a business takes time, which is something they simply aren’t willing to invest.
Your security company should be agile. Every business is unique; your security partner should embrace that and take the necessary steps to create a system that will meet your needs. If you work with a security company that has invested the time in getting to know your business, they will have a clearer understanding of your day-to-day operations and the best way to integrate a security system into those operations. This level of knowledge can help them create a system customized with a variety of features, including:
- Burglary and intrusion detection components like glass break sensors, motion detectors and panic buttons.
- Video surveillance equipment.
- Access control devices like card readers and intercom systems.
- Fire monitoring and alarm systems.
- Video Verification services.
Continued Maintenance and Service
Security systems are like cars, they perform best if they have regular maintenance. If you have an ongoing relationship with your security company, it can be much easier for them to provide quality continued service. Look for a security partner who can help you with issues like:
- Tweaking your system. Sometimes components need to be reconfigured, added in, or taken out to create the best performing system.
- Upgrading system technology. Get updates and guidance when it comes to technology changes.
- Simply repairing a broken system. If a security company is serious about creating a partnership, they should do whatever they can to make sure your system has as little downtime as possible.
Consider Supreme Security Systems to be your strategic security partner! We strongly believe that our relationship with customers isn’t over once a system is installed. We stand behind our products with continued service and assistance. We want to create a partnership with your business that will last for years to come.
To learn more about what a partnership with us can do for your business, contact us and get the conversation started!