Behind the Scenes: What Happens When Your Alarm Goes Off?

A burglar breaks into your house, causing the alarm to sound. Within seconds, the well-trained staff at the 24/7/365 alarm monitoring center is notified and they respond accordingly. But, what actually happens in that process? How is the message relayed? And what precautions are taken? This blog will serve to answer those questions.

Your alarm system is only as good as its monitoring center. Our alarm monitoring center is listed with Underwriters Laboratory (UL), approved by Factory Mutual (FM), and also has a “Five Diamond” certification, as designated by the Central Station Alarm Association (CSAA). The monitoring center is staffed by highly trained operators, ready to help 24 hours a day, 365 days a year. The alarm monitoring center is located right here at our headquarters in Union, New Jersey, which gives us the unique advantage of understanding and responding to the areas we serve.

Read on to learn exactly what goes on behind the scenes when when an alarm is triggered:

When your alarm is triggered, it sounds and sends a notification directly to our monitoring center. Even the mere sound of the alarm is extremely beneficial to your family’s safety. The Electronic Security Association (ESA) reports that 74% of uncompleted burglar intrusions can be credited to an audible alarm system. After the alarm sounds, the center is notified and a monitoring center specialist responds accordingly.

If the alarm is a burglar, fire, or phone line failure alarm for a residential condition, Supreme calls the phone number the homeowner has provided to verify that the signal is not an unintended alarm. If the alarm was indeed an unintended alarm, the homeowner is required to provide the correct password and cancellation of the alarm is issued by Supreme. If the incorrect password is given, Supreme will then contact the authorities.

The same scenario above occurs for burglary and phone lines for commercial conditions. However, there are a few commercial alarm categories that directly notify the authorities when they are triggered: silent panic alarms, holdup alarms and fire alarms. When these alarms are triggered, Supreme contacts either the fire department or police department as soon as possible.

To help you further understand this process, we have provided a graph below.